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Video visits

Your provider will use MyChart for your video visit. Instructions can be found below.

MyChart and Epic video visit

How does it work?

  • Call your provider's office to schedule an appointment or call 888.39.MERCY.
  • You will receive instructions on how to complete your visit in your MyChart appointment reminder.
  • At the scheduled day and time, your provider’s office will call you to complete the registration for your video visit.
  • If you do not use MyChart, your provider will email you a link to join the video visit.
  • If you do use MyChart, you can connect to the video visit directly from your MyChart account no sooner than 15 minutes before your scheduled time.

Can I prepare ahead of time for my video visit?

  • Yes! we have provided links below on how to set-up your smartphone, tablet or computer.
  • You will also find a helpful video below that walks you through the steps.

Epic telehealth instructions