Your provider will use MyChart for your video visit. Instructions can be found below.
MyChart and Epic video visit
How does it work?
- Call your provider's office to schedule an appointment or call 888.39.MERCY.
- You will receive instructions on how to complete your visit in your MyChart appointment reminder.
- At the scheduled day and time, your provider’s office will call you to complete the registration for your video visit.
- If you do not use MyChart, your provider will email you a link to join the video visit.
- If you do use MyChart, you can connect to the video visit directly from your MyChart account no sooner than 15 minutes before your scheduled time.
Can I prepare ahead of time for my video visit?
- Yes! we have provided links below on how to set-up your smartphone, tablet or computer.
- You will also find a helpful video below that walks you through the steps.
Epic telehealth instructions
- Android
- iPhone/iPad/MAC
- Desktop/Laptop
- FAQ/Troubleshooting Document
- Epic Telehealth Video Visit Tips (English)
- Epic Telehealth Video Visit Tips (Spanish)
