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Mercyhealth among top-rated hospitals for patient experience

Mercyhealth among top-rated hospitals for patient experience

Awards and recognition | Monday, March 28, 2022

Mercyhealth Hospital and Medical Center–Walworth has been named a top-rated hospital for patient experience, as reported by Becker's Hospital Review. The list was compiled from the CMS reporting of the Hospital Consumer Assessment of Healthcare Providers and Systems scores. The scores, which were released in January, are based on data from July 1, 2020, to March 31, 2021.

"The Walworth facility staff and providers are truly one of a kind," Jennifer Muchow, Director of Patient Experience for Mercyhealth said. "They are committed to providing high-quality patient care with exceptional service. They take pride in their work every day and it shows with how our patients feel about the care and services they receive. We pay close attention to our patient feedback, providing recognition to staff when we receive compliments from our patients, and use the voice of our patients and families to identify how we can make their experiences even better."

According to the Medicare website, the hospital patient survey star rating uses a 5-star scale to make it easier to compare hospitals. More stars mean better quality care. The star ratings come from a patient experience of care survey. The survey asks a random sample of recently discharged patients about their hospital care experience, and measures:

  • Communication with doctors
  • Communication with nurses
  • Responsiveness of hospital staff
  • Cleanliness of the hospital
  • Quietness of the hospital
  • Communication about medicines
  • Discharge information
  • Care transition
  • Overall rating of hospital
  • Willingness to recommend hospital

Mercyhealth Hospital and Medical–Walworth earned a five-star rating.

About Mercyhealth: Mercyhealth is a multi-regional health system with more than 700 employed physician partners, seven hospitals and 85 primary and specialty care locations serving 55 northern Illinois and southern Wisconsin communities. Mercyhealth's over 7,000 employee/partners care for over 2.4 million patient visits each year. As the top vertically integrated health care provider, they continuously work with a passion for making lives better for the people, families and communities they serve.