Mercy Health System
1.888.39.MERCY

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Media Relations Policy


To effectively welcome the media to Mercy Health System, the Marketing and Public Relations department has established the following guidelines for arranging interviews, videotape sessions, or photo opportunities.

  • Please call the department to arrange all interviews or background conversations with any member of Mercy staff. The department tracks all inquiries from the media, and when appropriate, can provide additional or more appropriate sources for your story.

  • Reporters must identify Mercy Health System staff by their Mercy title in stories related to the staff member's work or role at Mercy.

  • Reporters are asked to use the complete name of the institution - Mercy Health System - when referring to it in a print or broadcast story.

  • Advance notice of on-site interviews is necessary so media relations staff can arrange for a room for media interviews or shoots, notify the patient care areas involved, and line up the appropriate patients, families, and Mercy staff for your story.

  • To protect the privacy of all other Mercy patients and families, media relations must accompany all reporters, film crews and photographers on the Mercy campus.

  • Under the Health Insurance Portability and Accountability Act (HIPAA) of 1996, no information other than a one-word condition on a patient's medical status is made available to any member of the media unless/until the Public Relations department receives written authorization from a patient's parent or guardian.