Mercy Health System

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MercyCare Insurance Company

To further our mission of "healing in the broadest sense" Mercy makes high-quality health care services accessible to everyone. MercyCare Insurance Company (dba MercyCare Health Plans) offers a variety of health insurance plans to meet its goal of providing affordable, convenient and comprehensive health care services to area employers throughout southern Wisconsin and norther Illinois. Examples of available plans:

  • MercyCare HMO
  • MercyCare MercyPlus
  • MercyCare Senior Supplement (a Medicare supplement available to individuals)
  • MercyCare MVP (a Medicaid HMO program)

Members of MercyCare Insurance Company can choose from more than 440 physicians and other providers in Rock, Green, Jefferson and Walworth counties in Wisconsin and McHenry County in Illinois. Since its inception in 1994, MercyCare Insurance Company has grown to more than 35,000 members.

If you're an employer wanting information about what MercyCare Health Plans can offer your employees, please call an account executive at (608) 758-7739 or toll-free (800) 752-3431, ext. 3028.

If you're a MercyCare member wanting information about your plan, talk to a customer service representative at (800) 895-2421.


Mercy Health System Customer Service Business Office

Whether you have MercyCare insurance or any other insurance plan, our business office can assist you with your physician, hospital and clinic billing questions. We can also assist you with payment arrangements. Please call us between 8 am and 4:30 pm, Monday through Friday at (608) 741-6891 or toll-free (888) 741-6891.


Mercy Health System Customer Relations Office

Customer satisfaction is our priority and your needs come first at Mercy. You are always encouraged to address your service or treatment concerns with the manager of the clinic you visit, or by calling our customer relations office between 8 am and 5 pm, Monday through Friday at (608) 756-6810.